Returns and Refund Policy

Returns and Refund Policy

At Sunday Scout, we want you to feel confident when shopping with us. If you are not completely satisfied with your order, this policy explains your rights and how returns and refunds are handled.

1. Your right to cancel

If you are purchasing as a consumer in the UK, you generally have the right to cancel your order within 14 days of receiving your goods under the Consumer Contracts Regulations 2013.

You then have a further 14 days from notifying us of cancellation to return the item to us.

To cancel an order, please contact us at:

Email: [insert contact email]

2. Conditions for returns

Returned items should be:

  • unused and in their original condition

  • returned with original packaging where reasonably possible

  • complete with any included accessories or components

You may inspect the goods as you would in a shop, but we may reduce your refund if the item has been handled more than necessary and this reduces its value.

3. Non-returnable items

We may be unable to accept returns for certain items where permitted by law, including:

  • personalised or custom-made products

  • sealed items that are not suitable for return for health or hygiene reasons if unsealed after delivery

  • items damaged through misuse, neglect or inappropriate storage after delivery

If any product is non-returnable, this will be made clear on the product page where possible.

4. How to return an item

To request a return, please email us with:

  • your full name

  • order number

  • details of the item you would like to return

  • the reason for the return, where relevant

We will then provide return instructions.

Unless the item is faulty, damaged, or incorrect, you are usually responsible for the cost of returning the goods.

We recommend using a tracked delivery service, as we cannot be responsible for returned items lost in transit.

5. Refunds

Once your returned item has been received and checked, we will process any refund due.

Refunds will usually be made to the original payment method.

Where your cancellation rights apply, we will refund:

  • the cost of the returned item

  • the standard delivery charge originally paid, where required by law

We may withhold a refund until the goods are returned or until you provide evidence that they have been sent back, whichever is earlier.

6. Faulty, damaged or incorrect items

If your order arrives faulty, damaged, or incorrect, please contact us as soon as possible at [insert contact email] with your order number and, where possible, photographs of the issue.

If the item is confirmed to be faulty, damaged, or not as described, we will work with you to provide an appropriate remedy, which may include:

  • a replacement

  • a repair, where appropriate

  • a full or partial refund

Nothing in this policy affects your rights under the Consumer Rights Act 2015.

7. Exchanges

We do not guarantee direct exchanges unless specifically agreed. In most cases, if you would like a different item, the original item should be returned in accordance with this policy and a new order placed separately.

8. Contact us

For all returns and refund enquiries, please contact:

Email: enquiries@sundayscout.co.uk
Business name: Sunday Scout trading under Lammont Ltd